Shipping policy
Thank you for visiting and shopping at Moletsane store. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
- All orders are processed within 5 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days.
- Please allow additional days in transit for delivery.
- If there is a significant delay in shipment of your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- [Standard Shipping]: [X-X] business days | [Cost, e.g., R50 / Free over R500]
- [Express Shipping]: [X-X] business days | [Cost, e.g., R100]
- Delivery delays can occasionally occur due to courier backlogs or peak seasons.
3. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped.
- This email will contain your tracking number(s).
- The tracking number will become active within 24 hours.
4. Customs, Duties, and Taxes
- Moletsane store is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
- Moletsane store is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping Policy
- We do ship international .